Aviation of Business

posted by Andrew Hartley - Business Consultant & Entrepreneur on Oct 19

Everyone has heard the importance of business planning. Creating a business plan before you start your business is very nearly a universal starting point for all successful businesses. In fact, Chris Corrigan, an Australian businessman who grew logistics company Patrick Corporation into one of Australia’s most successful companies and owns part of Richard Branson’s Virgin Blue airline, said, “You can’t overestimate the need to plan and prepare. In most of the mistakes I’ve made, there has been this common theme of inadequate planning beforehand. You really can’t over-prepare in business!”

Once again, we find that business and aviation are quite similar! Let’s walk through the business planning process and take a look at the similarities:

The first step in any plan is to know where you are… determine where you stand in your business knowledge and preparation. Are you ready to start a business? Do you really want to? This is analagous to a pilot’s home airport and “I’M SAFE” checklist:

• I: Illness - It is best not to fly while suffering from any illness.
• M: Medication - Pilot performance may be adversely affected by the taking of certain medications.
• S: Stress - Stress from work or from home may distract pilots during important segments of a flight.
• A: Alcohol - As little as one ounce of liquor, one bottle of beer or four ounces of wine can affect a pilot’s skills negatively.
• F: Fatigue - Fatigue affects a pilot’s coordination and alertness.
• E: Emotion - Emotions of anger & depression decrease alertness & may lead to taking higher risks than necessary

If any one of these things is affecting you as a pilot, it’s best to postpone your flight for another time. In business, a lack of knowledge of the industry, a poor work ethic, a bad reason for starting a business, other important obligations, etc. are all good reasons to delay the start of the business until your situation changes. I have come up with the following acronym, similar to the “I’M SAFE” checklist to help you determine if you are ready to start a business (NEW BIZ):

• N - Network: Do you have both a business network and a personal network of people who will support you?
• E - Emotion: Is your desire to start a busines free from emotion (e.g. anger or frustration at your current job)?
• W - Work Ethic: are you willing & able to work the hours necessary to start a new business?
• B - Business Acumen: Do you have experience in the industry you would like to enter?
• I - Investment: Do you have the capital (or can you get the capital) necessary to launch & sustain the business until it is profitable?
• Z - Zealous: Are you passionate about this business idea and industry?

If you cannot answer yes to all of the above questions in the “NEW BIZ” checklist, it might be better to wait to start your business until you can. Answering “no” to any one of them will only cause you frustration and pain in the long run of starting and running your own business.

Can you answer the “NEW BIZ” checklist questions in the affirmative? What other considerations might you want to consider before jumping into the entrepreneurship world? Tell us by leaving a comment!

Fair Winds,
Andrew

P.S. Stay tuned for part two of this six-part series: Where do you want to go?

posted by Andrew Hartley - Business Consultant & Entrepreneur on Sep 25

Most everyone by now has read or seen (or at least HEARD OF) The Secret. It’s a really good book about the power of positive thinking, AKA the Law of Attraction. I read it fairly recently, and liked it quite a bit. If you aren’t familiar with the concept, it essentially says that “the universe” provides whatever you need and want, but it doesn’t understand negatives.

In other words, you can’t think “I don’t want to get sick” because the universe won’t understand “don’t.” So it hears, “I … want to get sick.” And voila, you’re sick. From an entrepreneurial perspective, thinking “I don’t want to fail” all but guarantees your failure.

The answer is to think positively; think about what you WANT, not about what you don’t want. Thinking “I want to be healthy” will help stave off illness; thinking “I want my business to succeed” will help to avoid failure. And I think that this is true as far as it goes. Where it starts to get a little iffy, at least for me, is where the book and the film say that if you act as if you already have a million dollars, and feel like you’ll feel when you have a million dollars, that a million dollars will come to you.

Every result comes from action. And I absolutely believe that saying to yourself, “I want a million dollars” is better than saying “I don’t want to be broke.” But you still have to work toward that goal. If I wake up every day and say to myself, “I want a million dollars,” but then go to work like always, do what I always do, come home and watch TV all night, drink beer and eat Doritos, I’m still going to get what I always got. The definition of insanity is doing the same thing over and over and expecting a different result.

So why do people love the idea of “The Secret?” Because it sounds easy. But it’s not. You have to work as if you already have a million dollars before you will ever receive the money. And the positive thinking part of it is only beneficial inasmuch as it sets your mind in the right direction. If you are running away from something, you’ll stop running as soon as the threat is gone. That is negative thinking - an “I don’t want” thought.

But if you are running toward something, you’ll keep running until you get there - if the goal is motivating enough. This is “I want” thinking. The REAL benefit of positive thinking is that it opens your mind and senses to opportunities and possibilities that you never would have noticed before. The opportunities and possibilities always existed, but your negative mindset had you focused on what you DIDN’T want instead of what you DID want. So things slipped by unnoticed and uncapitalized upon.

Think of it this way - when you bought your most recent car (let’s say it’s a Volkswagen Jetta), all of a sudden you notice that there are Jettas EVERYWHERE! Where did they all come from? They were always there, you just never had reason to notice before. This is a function of your Reticular Activating System (RAS) - a part of your brain that subconsciously notices things that are important to you. And it does not have to be trained. It’s automatic. As an example, I rent small airplanes to do my flight training. I fly different aircraft, which have different identification, every time I fly. But if Air Traffic Control says the ID of the plane I’m flying, my attention is piqued immediately. Not because I am used to the aircraft ID, but because my RAS determined that it was important to me. It’s how you can hear someone whisper your name across a room; it’s how you recognize possibility and opportunity once you’ve told yourself it is important to you.

So even if you can’t bring yourself to believe that The Secret is scientific fact and all you need to do is think positive thoughts and good things will appear out of thin air in front of you, know that there is good evidence that a positive outlook and “positive thinking” can absolutely make your goals more reachable, in a more timely manner, with less frustration and work.

So run toward something good - not away from something bad!

Fair Winds,
Andrew

posted by Andrew Hartley - Business Consultant & Entrepreneur on Aug 15

I want to thank anyone who helped Third Floor Cards for their commitment in voting in LifeBlue’s “Get a new Design” contest! If you were following the action, you’ll know that after a short stint in third place, Third Floor Cards ended up finishing a strong fourth! While that means that Third Floor Cards did not win the contest, LifeBlue offered a “second-chance” drawing for anyone who posted a review of the LifeBlue website on their blog and sent them an e-mail telling them so.

You can find my review of LifeBlue’s site at the following URL:
http://www.aviationofbusiness.com/AoBBlog/lifeblue-web-design/2007/08/06/

And the result was:
Third Floor Cards was selected at random in the second chance drawing! Also, check out the rest of the contestants on LifeBlue’s Wall of Shame…

So even though we didn’t “win” the contest, Third Floor Cards will still receive a redesigned website! We couldn’t have done it without all of your help in the voting portion… and all of your good thoughts and hopes for Third Floor Cards! So, again, thanks so much for your help.

Come soon to see the redesigned website at http://www.thirdfloorcards.com - I don’t know how long of a process it is to do a professional redesign of a website, but you’ll know when it’s done… it won’t suck anymore!

Fair Winds,
Andrew

posted by Andrew Hartley - Business Consultant & Entrepreneur on Aug 12

I’ve been kicking around some business ideas for quite awhile now. Third Floor Cards is a site that I started and then put off for a long time… and it’s one that I would still like to see up and running with a decent site and some good business running through it.

But the most recent one that I have started is The Teacher’s Forum. Currently, it is a dull yaBB forum with a generic look, but it is functional and up and running. So far the only registered members are me (administrator) and my wife, Jill. There are three posts. Two are introductions in the “Break the Ice” section.

We’ll be continuing the design of the site to make it look less generic and more eye-catching when people first come to the forum, but this brings up two questions:
1) Is yaBB (a freeware forum software) the right software to use for this forum, or should I use something more “well-known” throughout the forum world like vBulletin? I’d have to buy a license for the vBulletin software.
2) What is the best way to encourage people to be the first ones to post on a new forum? I’ve thought about using a service like ForumShock to jump start it, but is there a better way?

In beginning to answer number 2, I will be offering free “upperclassman” membership to the first 50 people to register and introduce themselves (in the “Break the Ice” section) on the site. However, I don’t have any kind of paid membership level (yet), so they’ll be taking it on my word that the site will, in the future, have that capability. Which begs the quetion laid in 1, above again - is yaBB the right forum software for the site?

I also spent some time yesterday listing The Teacher’s Forum on search engines and free site-listing web-pages to help bring up the site’s “link love,” as so many search engine optimization (SEO) gurus (like Rae Hoffman and Jeremy Schoemaker) call it.

Any other suggestions and help would be appreciated! Leave a comment if you have any ideas…

And if you want to register and be among the first 50 people to get your free lifetime “Upperclassman” membership, I certainly won’t shed any tears over you posting and helping to get the site active!

Fair Winds,
Andrew

posted by Andrew Hartley - Business Consultant & Entrepreneur on Jul 12

A long headline for a short request:

One of the online businesses that Jill and I have never yet been able to get off the ground (because of our lack of time/funds and my lack of knowledge) has entered a contest for a free website redesign.

Please click the link below to vote for Third Floor Cards (www.thirdfloorcards.com) as the worst designed website in the contest… the winning site gets a free re-design. If 3rdFC wins the contest, it’ll be a redesign for a site that never quite got designed completely in the first place.

If you comment that you voted (and leave your e-mail) - and 3rdFC wins the contest (please vote every day) - 3rdFC will send you a coupon to buy a card for $1.00 (including shipping - THAT’S 80%+ off!) from the newly designed site!

Web Designers

Fair Winds,
Andrew

posted by Andrew Hartley - Business Consultant & Entrepreneur on May 5

An airplane is an amazing piece of machinery.  During some portions of a flight, it is required that the pilot make large changes and major corrections to the path of the aircraft.  Takeoff and landing are obvious places where this comes to mind.  This is called “hand flying” the airplane.

At other times, however, it is unnecessary to “hand fly” the plane - during straight and level “cruise” flight for instance.  During this phase of a flight, the pilot will use what’s called “trim” to make very slight corrections to the flight path of the airplane.  If the plane is descending slightly, the pilot will use “nose up trim” to stop the descent.  If climbing slightly, “nose down trim” may be used.  Some aircraft have trim for rolling (aileron trim) and turning (rudder trim) as well.  Keep in mind here that I am not talking about any kind of “auto-pilot;” this is just a way to more carefully and precisely control the plane once it is in “cruise” flight and flying at a single altitude and in one direction for a length of time.

This can be likened to a business (as always!).  At some points in the life of a business, like during the startup and initial growth, it is necessary to “hand fly” the business - you as an entrepreneur (pilot) must “control” the business more directly and make larger changes to its direction.  In an airplane this is during takeoff and climbout and only lasts a few minutes.  In business, it may last a few years. 

Additionally, if you plan on selling or in some other way “exiting” the business, you will, again, need to “hand fly” for awhile.  You may not be “hand flying” the business directly, but you will be directly and significantly involved in the process of finding a buyer and negotiating a fair price for both of you.  This roughly coincides with the approach and landing of an airplane - again a time when the pilot must be significantly involved in the aircraft’s control. 

Most other times during a business’s “flight,” small corrections and tweaks are all that is necessary to keep the company moving in the direction you want it to go.  This is, of course, assuming you have a good business plan (flight plan) and a good team (crew).  You also must be in a well-designed company (stable aircraft).  See my post on Tradeoffs for more on business design and aircraft design.

There ARE times during cruise flight when a business (or an airplane) DOES need to be hand flown - any time a change of direction is necessary.  In aviation, it is all about navigation or avoidance of other aircraft (which are subjects for other posts), and in business it is during times of change, when a new direction is needed to grow to the next level or to outmaneuver competition.

Times to hand fly an airplane / business:

• Takeoff / Startup
• Climbout / Initial growth phase (combination of trim and hand flying)
• Change in direction / New business opportunity
• Traffic avoidance / Response to competition (can be proactive or reactive)
• Initial descent / Considering exiting (combination of trim and hand flying)
• Approach to landing / Decision to exit made (combination of trim and hand flying)
• Landing / Exit of business (sale or other exit strategy)

The reason it is important to understand this is that is is possible to “hand fly” an aircraft (and a business) when it should be “trimmed.”  It is very easy to “overcorrect” when you hand fly an aircraft during cruise flight… this will cause large changes in altitude and direction because the pilot feels the need to directly control everything the aircraft does with relatively large control movements.  But in a stable aircraft, small adjustments with trim allow the plane to “fly itself” - and that is exactly what aircraft (and businesses) should be designed to do.